In this policy, the expressions "we", "us" and "our" are a reference to Layaz Jewellers Limited NZBN 9429051873752.

Layaz is committed to providing our customers with high-quality jewellery and exceptional service. To ensure your satisfaction and a peace of mind during shopping experience, we offer a money back guarantee on all our jewellery products.

How do we Guarantee Peace of Mind:
We take a proactive approach to customer satisfaction. A dedicated team member will work closely with you throughout the process, actively seeking your feedback at each step. This allows us to make any necessary adjustments before moving forward, guaranteeing a successful outcome.

We understand that sometimes, even with the best intentions, purchases may not meet your expectations. We introduced a money back guarantee policy to ensure customers are guaranteed peace of mind even if the outcome is unsuccessful.

What This Policy Covers:

This policy applies to situations where the actual product you receive does not meet the agreed-upon product requirements. This includes, but is not limited to:

• Material discrepancies: The jewellery is made from a different material than what was advertised or agreed upon during a custom order.
• Stones: The gemstones are not of the specified size, quality, or clarity.
• Design discrepancies: The design of the jewellery significantly differs from the advertised image or agreed upon custom design.
• Manufacturing defects: The jewellery has visible flaws in craftsmanship or construction.

What This Policy Does Not Cover:

• Change of mind: This policy does not apply if you simply change your mind or no longer desire the product.
  
• Normal wear and tear: Damage caused by everyday use is not covered under this policy.
• Improper care: Damage resulting from improper cleaning, storage, or use is not covered.
• Minor variations: For custom-made pieces minor variations from the design mock up may occur due to the manufacturing nature. However, significant deviations will be addressed under this policy.

For more information on this refer our returns policy.

How to Make a Return:

To request a refund under this policy, please follow these steps:

1. Contact us within 30 days of receiving your jewellery. You can reach us by phone at +6422 344 6808 or email us at orders@layazjewellery.com.
2. Provide your original receipt or proof of purchase.
3. Explain the reason for your return and how the product does not meet the agreed-upon requirements.
4. Upon verification, we will gladly offer you a full refund for the purchase price of the jewellery, excluding any shipping costs.
   
   

For more information on this refer our buyer return protection policy

 We encourage you to carefully review the product description, specifications, and images before making a purchase. If you have any questions about a specific piece or our money-back guarantee, please don't hesitate to contact us.

We appreciate your understanding and hope this policy provides you with peace of mind when shopping at Layaz.

Changes to Our Money Back Guarantee Policy:

Layaz Jewellers Limited reserves the right to modify this policy at any time without prior notice. We encourage you to review this policy before placing an order.

Contact Us:

If you have any questions about our money back guarantee policy, please don't hesitate to contact us by phone at +6422 344 6808 or by email at orders@layazjewellery.com