In this returns policy, the expressions "we", "us" and "our" are a reference to Layaz Jewellers Limited NZBN 9429051873752. Our returns policy is in addition to, and in no way limits, your legal entitlement, and existing rights under any applicable statutory guarantee.

We at Layaz understand that sometimes even the best of us makes mistakes. To ensure we have you covered when the final product does not retain its quality as promised we introduced the lifetime warranty policy. This policy does not apply to items that have been damaged due to misuse, abuse, neglect, or alteration.

Eligibility for Lifetime Warranty:

Lifetime Repair or Replacement: Layaz warrants that all products will be repaired or replaced, at our discretion, for any defects in materials or workmanship.

No Charge: All repairs or replacements will be made at no charge to the original purchaser.

Original Proof of Purchase: To qualify for warranty service, the original purchaser must

Non Eligible for Warranty:

The warranty does not cover the following:

• Damage caused by accidents, misuse, abuse, neglect, or alteration.
• Loss or theft of the jewellery.
• Damage resulting from exposure to harsh chemicals, extreme temperatures, or other environmental factors.
• Damage caused by normal wear and tear, such as scratches, dents, or discoloration.
• Gemstones and diamonds are not guaranteed against chips and wear and tear.

Disclaimer:

If there is evidence that there has been any additional work done on the jewellery product by a third party after purchase, our lifetime guarantee is void.

 

Warranty Claim Process:

To initiate a claim, please contact us by email at orders@layazjewellery.com
or phone us at +6422 344 6808.

We will provide you with a Warranty Claim Authorization (WCA) number and instructions on how to deliver your item securely. 

All warranties are subject to inspection and assessment by our sales team or manufacturing facility team. If our sales team is not able to carry out a proper assessment, your item may be sent to our manufacturing facility for proper assessment. Repair or refunds will be made only subject to any applicable Consumer Law and Layaz Jewellery Limited’s General Terms and Conditions of Purchase.

Any refund or replacement (if and as applicable) will be made to you within a reasonable amount of time. We refund you the same way that you initially paid for your purchase except refunds of cash payments may be made by cheque, direct credit or to a debit card in the name of the purchaser. Refunds will only be made to the debit/credit card or finance account used for the original purchase, so please be aware of this if you intend to return an item given to you as a gift.


Additional Information:

We reserve the right to limit warranty claims for a reasonable time in cases of excessive claim activity. This return policy applies to purchases made online or in person.

Changes to Our Warranty Policy:

Layaz Jewellers Limited reserves the right to modify this policy at any time without prior notice. We encourage you to review this policy before placing an order.

Contact Us:

If you have any questions about our warranty policy, please don't hesitate to contact us by phone at +6422 344 6808 or by email at orders@layazjewellery.com